Terms of Service

These Terms govern your use of the FeiFinder browser extension and the feifinder.com website (together, the "Service"). By installing or using the Service you agree to these Terms. If you do not agree, do not install or use it.

1. What the Service is

FeiFinder is a browser extension that reads award-seat availability from the results of searches you perform on a supported airline booking website, contributes that availability data to a shared pool, and lets you subscribe to routes so you receive an email digest when matching seats appear.

• The extension never performs searches on your behalf and never sends automated requests to the booking website. It only reads responses your own browsing already produced.
• To read those results the extension wraps the browser's own network functions on that site so it can observe responses your browser has already received. It does not alter the pages you see, the requests you send, or the results the booking website returns to you.
• FeiFinder does not sell, book, ticket, price, or hold any flight or award seat. It is an information tool only. All bookings are made directly with the airline, on the airline's own terms.

2. Alpha access and eligibility

• The Service is currently in a closed alpha and is available by invitation only. Access may be granted, limited, or withdrawn at our discretion.
• The Service is free of charge. There is no paid tier, no subscription fee, and no payment is ever collected.
• You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service.
• Some features — contributing to the shared pool, earning contribution credits, and creating route subscriptions — require a verified email address and approval on our allowlist. Capturing your own search history for your own reference does not.

3. Your contributions and the shared pool

When you are an approved contributor, availability data derived from your searches — route, date, cabin, seat counts, miles and cash surcharge levels, flight designators, and the time of capture — is added to a pool shared with other users.

• You grant us a non-exclusive, worldwide, royalty-free licence to store, aggregate, reproduce and display that availability data as part of the Service.
• This licence covers availability facts only. It gives us no rights over your identity, your personal data, your travel plans, or anything else. What we do and do not collect is set out in the Privacy Policy, which forms part of these Terms.
• Within the shared pool, availability data is not attributed to you and is not published in a way that identifies who contributed it. Your own capture history, which is linked to your installation ID so the extension can show it back to you, is separate — it is personal data and is covered by the Privacy Policy.
• If you ask us to delete your data, we delete the records attributed to your installation ID and your connected channel, as described in the Privacy Policy. The anonymised availability facts already merged into the shared pool — which seats existed on which route and date — carry no link back to you and are retained, because removing them would corrupt data other users rely on. If you want those removed as well, tell us and we will consider the request.

4. Contribution credits

Contributing may earn "credits" shown in the extension. Credits are an internal fair-use counter only. They have no monetary value, cannot be purchased, sold, transferred, redeemed, or exchanged for anything, and may be adjusted, reset, or discontinued at any time.

5. Acceptable use

You must not:

• use scripts, bots, headless browsers, or any automation to generate searches, inflate contributions, or farm credits;
• submit fabricated, altered, or deliberately misleading availability data;
• place unusual load on, circumvent controls of, or otherwise interfere with the booking website or any airline system;
• attempt to identify other users, or to de-anonymise pooled data;
• resell, redistribute, or commercially exploit the pooled data;
• reverse engineer, decompile, or tamper with the Service except to the extent that applicable law expressly permits;
• use the Service for any unlawful purpose, or in breach of the booking website's own terms.

You are responsible for your own use of any third-party booking website, including compliance with its terms. Nothing in the Service authorises you to breach them.

6. No warranty on availability data

Award availability changes constantly and the pool is built from what other users happened to see. Accordingly:

• data may be stale, incomplete, or wrong — a seat shown as available may already be gone, and a seat not shown may in fact exist;
• routes and dates nobody has searched simply have no data. The pool does not generate information on its own;
• email alerts are scheduled digests, not real-time notifications — you choose up to three delivery times a day and receive at most one summary per slot. They may arrive late, may be missed entirely, and may not be delivered at all if email delivery fails. Desktop notifications, where enabled, fire as the extension polls and are likewise not guaranteed.

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and accuracy. Do not rely on it as the sole basis for a booking, payment, or travel decision. Always confirm availability directly with the airline before acting.

7. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of miles, points, fares, bookings, opportunities, profits, or data, arising from or connected with your use of the Service — including a missed alert, a late alert, an inaccurate seat count, or an interruption of the Service. Because the Service is supplied free of charge and carries no warranty of accuracy, our total aggregate liability to you for all claims is limited to HKD 1,000.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that the Control of Exemption Clauses Ordinance (Cap. 71) or other applicable law does not permit us to exclude. Where any limitation here is found unreasonable or unenforceable, it applies only to the extent permitted.

8. Suspension and termination

• You may stop using the Service at any time by uninstalling the extension. You may cancel individual route subscriptions in the extension, and request deletion of your data as described in the Privacy Policy.
• We may suspend or terminate your access, remove you from the allowlist, or discontinue the Service entirely — with or without notice — including where we reasonably believe these Terms have been breached, or where continuing would create legal or operational risk.
• The Service is an alpha and may be changed, degraded, or shut down at any time.

9. Ownership of the Service

The extension, the website, and the FeiFinder name and logo belong to us. These Terms grant you a personal, revocable, non-transferable licence to use the Service, and nothing more.

10. Third-party services and dependencies

The Service depends on third parties we do not control — the booking website itself, and the infrastructure providers listed in the Privacy Policy (database, email delivery, hosting). Outages, changes, blocking, or discontinuation on their side may degrade or stop the Service without notice. We are also not responsible for the content, availability, terms, or pricing of any third-party website you reach through the Service.

11. Feedback

If you send us suggestions, bug reports, or other feedback, we may act on it without restriction and without owing you compensation or attribution. You keep any rights you already had in it — you are simply not restricting us from using it.

12. General

• Severability. If any provision is held invalid or unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed if it cannot be. The rest stays in force.
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Service. Marketing pages and store listings describe the Service; where they differ from these Terms, these Terms govern.
• No waiver. If we do not enforce a provision, that is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them to a successor in a merger, acquisition, or sale of assets — and if we do, any transfer of personal data will follow the Privacy Policy and the Chrome Web Store's Limited Use requirements.
• Events outside our control. We are not liable for failure or delay caused by events beyond our reasonable control.
• Export and sanctions. You must not use the Service where doing so would breach applicable export control or sanctions law.

13. Intellectual property complaints

If you believe anything in the Service infringes your intellectual property rights, email [email protected] with enough detail to identify the material and your rights, and we will review it promptly.

14. Changes to these Terms

We may update these Terms. The effective date and version number above will change, and material changes will be announced through the Service or by email to connected addresses. Continuing to use the Service after a change takes effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have non-exclusive jurisdiction over any dispute.

16. Contact

One address for everything — general enquiries, alpha access, privacy and deletion requests, and security reports: [email protected].